Transport: Sydney Live

Privacy Policy

Updated 25 October 2026

This policy covers the Transport: Sydney Live app for iPhone and Android, this website and the server the apps use. The app and website are provided by Fintex Australia Pty Ltd (ABN 60 688 406 108), New South Wales, Australia ("we", "us"). Contact: [email protected].

The short version. There are no accounts, and we never ask for your name, email or phone number. There are no ads, no analytics and no third party tracking, and nothing is sold or shared for advertising. This website sets no cookies and runs no scripts.

What the server keeps

  • A random ID for your install. The app makes it on your phone the first time it opens. It is not your device's advertising ID and is not linked to who you are. The server uses it to keep your saved trips, commutes, watched trips and alerts together.
  • Saved trips and commutes you create, with their names and stops, until you delete them.
  • Trips you watch, so the server can follow them and send alerts. A watch ends on its own when the trip ends; finished watches are deleted after 30 days.
  • Morning checks you turn on: the two stations, the usual time and days, and the result of the last check, until you delete them.
  • Lift outage and car park alerts, if you turn them on. Lift alerts keep the station numbers from your saved trips. A car park alert keeps which car park you asked about and ends after 3 hours.
  • Trips you plan or watch, with the time of day, so the app can offer to make a repeated trip your commute. These are deleted after 90 days.
  • A notification token (Android) if you allow notifications, so the server can send alerts. The iPhone app schedules its notifications on the phone and sends no token.

Storage on your device

The apps use your phone's storage only to make the app work: your install ID, home and work stations, starred and recent stops, saved trips and settings. This stays on your device and is removed when you delete the app.

This website sets no cookies, stores nothing on your device and counts no visits.

Location

The app asks for your location only when you use a feature that needs it, such as stops near you, planning a trip from where you are, showing where you are during a live trip, or working out when to leave. Your position is sent for that one request and is not stored. The app never uses location in the background.

Live trips and sharing

During a live trip your position is used on your phone to put you on the map. It is not sent to the server unless you share the trip.

If you tap Share trip, the server keeps the trip, its progress (current leg, next stop, arrival time) and, only if you leave Include my location on, your latest position. Anyone with the link can see these until the trip ends. The shared trip is deleted when you end the trip or stop sharing, otherwise 30 minutes after the trip arrives, and never later than 6 hours after it starts.

Questions you ask

Questions typed in Ask, or asked through Siri, are sent to the server to find the answer in live transport data. The words are not stored and are not sent to any other company. When the answer is a trip, its from and to stops are kept like any trip you plan.

Emails you send us

If you email us, we keep your message and your email address so we can answer. We delete messages within 12 months, sooner if you ask, and never add you to a mailing list.

Who else is involved

  • Transport for NSW provides the live transport data. The server asks it for stops, departures and trips; no information about you is sent.
  • Cloudflare hosts this website and the server, and processes requests to deliver them and protect them from abuse.
  • Expo and Google Firebase Cloud Messaging deliver notifications on Android.
  • Maps: the Android app loads map tiles from OpenFreeMap, and the iPhone app uses Apple Maps. Like any website, these services see your IP address when a map loads.

We use these services only to run the app.

Children

The app is for a general audience and does not knowingly collect information from children.

Your choices and deleting your data

You can delete your data yourself, at any time:

  • Everything: in the app, open More, then Clear history, then Delete all my data. This deletes your saved trips, commutes, morning checks, watched trips, alerts, notification sign up and trip history from the server, and clears the app's storage on your phone, straight away.
  • Trip history on the server: More, then Clear history.
  • One trip or watch: swipe left on it, or stop watching it in Watching.

You can also email [email protected] with the install ID shown in More and we will remove everything kept for your install within 30 days, or tell you what we hold.

Changes and contact

If this policy changes, the date at the top changes too. Questions: [email protected].