Support
Questions, problems or ideas? Email us and we usually reply within two business days.
If something looks wrong, tell us the stop or trip, the time, and the install ID shown in More, so we can check it.
Getting started
- On first launch, choose your home and work stations, or skip. Home then shows your commute: home to work in the morning, work to home after midday.
- Search any stop or station to see its live departures, and tap a service to follow it.
- Plan a trip in Plan. Turn on Step free to avoid stations with a lift out of service.
- Watch a trip to get alerts when to leave, when it runs late and when the platform changes.
Common questions
- A time says Scheduled or No live data.
- That service is not sending live data right now, so the timetable time is shown. Live times are marked as live.
- No alerts arrive.
- Allow notifications for the app in your phone's settings, and keep the trip in Watching.
- Nearby stops are missing.
- Allow location for the app while using it. The app covers NSW only.
- I have a new phone.
- Saved trips belong to your install. Email us the install ID from More on the old phone and we can move them.
Deleting your data
In the app, open More, then Clear history, then Delete all my data. It works straight away and also clears the app's storage on your phone. You can also email [email protected] with your install ID. See the Privacy Policy.